How a Salon Uses ZiFlow.Me: Booking, Briefings, Broadcasts, and Reactivation
A practical salon workflow with WhatsApp, Telegram, CRM, owner briefings, quick broadcasts, reactivation, campaigns, one calendar, and a Kaspi link.
Salons often start with ZiFlow.Me for booking, but the real value is the system around the first reply. A client writes in WhatsApp or Telegram, the assistant answers from the salon's services and prices, the booking goes to the work calendar, the client lands in CRM, and the owner sees the day in Telegram.
Salon Workflow
ZiFlow.Me becomes useful when every chat becomes structured work:
- new clients enter CRM with a status;
- the assistant replies from your services, prices, tone, and rules;
- bookings are created in one work Google Calendar;
- the Kaspi link is sent when the client is ready to pay;
- the owner receives a daily Telegram briefing;
- the same CRM base is used for repeat touches.
How a Day Works
A client asks: "Do you have manicure tomorrow evening?" The assistant clarifies service, time, name, and phone. Telegram conversations land in the same CRM as WhatsApp.
When the client confirms a time, ZiFlow.Me creates an event in the connected work Google Calendar. The current setup uses one calendar per business, so a shared salon calendar works best.
The card stores channel, status, message history, deal amount, and notes. Next week, the team sees the context instead of searching through phones.
Every day Telegram can send the owner a summary: conversations, new leads, deals, clients in progress, inactive contacts, and channel status. On Team, the owner can ask the AI advisor: "Who wanted coloring yesterday but did not book?"
Once clients accumulate in CRM, the salon can use quick broadcast for a one-time message, reactivation for quiet clients, and campaigns for scheduled touches by status.
What to Configure
| Block | What to add | Why it matters |
|---|---|---|
| Business profile | Name, description, tone | The assistant speaks as the salon |
| Services and prices | Name, duration, price | Clients get clear answers |
| Calendar | One work Google Calendar | Bookings do not disappear in chats |
| Kaspi | One working link | Payment can happen inside the conversation |
| CRM statuses | New, in dialogue, interested, client, inactive | Broadcasts, campaigns, and reactivation use statuses |
| Owner Telegram | Connection and briefing time | The owner sees the day without a manual report |
Quick Broadcast
Quick broadcast is for an immediate reason: a free slot today, a new service, a seasonal offer, an extra working day. In ZiFlow.Me you choose WhatsApp or Telegram, choose a CRM status, write a short message, and optionally add one JPG or PNG image for WhatsApp.
Current sending limits are intentionally careful: up to 50 recipients per run, 50 per hour, and 100 per day.
Reactivation
Reactivation works with clients who have been quiet for a while. The salon chooses a period, adds a short instruction for the AI, and selects a channel.
Example: "Remind clients about hair care after coloring, friendly and without pressure." ZiFlow.Me generates a short message in the business style and sends it with pauses.
Campaigns
Campaigns are scheduled. They fit:
- new leads after a consultation;
- interested clients before the weekend;
- inactive clients before a seasonal offer;
- clients after a service when it is time to book again.
The campaign setup includes CRM status, channel, weekdays, send time, number of days, and daily limit.
Owner Telegram Advisor
The owner can ask:
- "How many new leads today?"
- "Show clients waiting for payment."
- "What happened with Aizhan?"
- "Who has been quiet for a month?"
- "Which conversations should I review?"
The advisor knows business context, recent leads, CRM statuses, conversation history, and what it has remembered from previous chats with the owner.
Summary
For a salon, ZiFlow.Me is best explained as a connected set of modules: AI assistant in WhatsApp and Telegram, CRM, one work calendar, Kaspi link, daily briefing, quick broadcast, reactivation, and campaigns.